Frequently Asked Questions
Everything you need to know about building your dream home with CASTLE.
What is the typical shipping timeline for furniture items?
Standard furniture orders are processed within 3-5 business days. Delivery typically takes 7-14 business days depending on your location and the size of the item. White-glove delivery options are available for premium pieces.
Do you offer a warranty on your home decor and furniture?
Yes, all CASTLE furniture pieces come with a 1-year limited warranty covering manufacturing defects. Decorative accents and textiles are covered by a 30-day quality guarantee.
What is your return policy for home goods?
We offer a 30-day return policy for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable. A restocking fee may apply to large freight items.
Can I request fabric swatches before purchasing a sofa?
Absolutely. We offer complimentary swatch kits for our entire upholstery collection to help you choose the perfect texture and color for your space. Simply visit the product page to request yours.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger home investments.
How do I track my delivery?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal. For large furniture deliveries, our carrier will contact you directly to schedule a convenient delivery window.